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To our Valued Guests:

Your appointments are very important to all members of our team at Renew Medispa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. All of our policies are designed to benefit our guests and are provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card.*
  • Notification given at least 24 hours prior to your appointment will receive NO charges.
  • Notification given less than 24 hours prior to appointment time or failure to show up for your appointment without notice will result in a $150 charge or 100% of the service cost if less than $150.
  • If your procedure is booked for 3+hours a fee equal to $50 per hour of scheduled time will be assessed. These fees will be deducted from the deposit that was required upon booking the service.
  • Consultations ** are free as a courtesy to our guests. A missed consultation will result in a fee of $75.

LATE ARRIVALS

It is very important to arrive to your appointment on time. If you arrive 10 minutes late to your appointment, it is likely you will need to reschedule. We will make every effort to accommodate your appointment if time permits and at the discretion of the service provider. If we are not able to accommodate your appointment in the schedule on the same day, the cancellation/no show fee outlined above will be assessed.

CONFIRMATION REMINDERS

As a courtesy, we will send out SMS messages to confirm your service appointments three days prior to your appointment date. We do understand how easy it may be to forget an appointment, therefore all our appointments are confirmed by phone 48 hours prior to the appointment as well. Please ensure that we have your current mobile number on file so that we can reach you.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and help us service our guests better by providing enough notice to avoid the cancellation fees.

*If your credit card on file declines, the charge will be placed on your account. Failure to pay your balance will affect your ability to book future appointments. Delinquent accounts may be sent to a collection agency.

**Accutane consults are $150. Missing this type of appointment will also result in a $75 fee.

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