Hours and Policies

• Appointment Cancellation

  To ensure respect to our clients and staff, 24 hrs notice is expected for cancellations

  If a deposit has been collected, it will be forfeited in the event of an appointment that is cancelled fewer than 24 hrs prior

  Appointment cancellation is to be communicated by phone or via the Contact Us page on our website, which will send an email to us

  Facebook, Instant Messenger or other social media channels are not to be relied upon for communicating appointment cancellations

• No Show Policy

  A client who does not show up for a scheduled appointment will be expected to pay for the appointment in full, in advance, in order to reschedule it to another date

  A client who does not show up for a scheduled “free consultation” is no longer entitled to a free consultation. A consultation fee of $50 may apply in order to reschedule the consult, and will be payable in advance.

• Refunds

  Aesthetic results are quite variable from person to person. We try our best to set realistic expectations and to employ the best quality procedures available, but we cannot guarantee a “specific” result.

  All sales are final. We do not issue refunds for products or services purchased, or for unused services or gift cards.

  At the discretion of management, an unused service may have a dollar value that can be applied to an alternate service or product.

  Clients are responsible for further treatments needed to achieve further results.

• Respect

  We will not tolerate disrespectful language, inappropriate language or behavior, or threats. We reserve the right to deny services to any individual, at our discretion.

  We will not tolerate discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic.

• Payment

  We accept all major credit cards, checks, and cash. In the event of a chargeback or non payment, you are responsible for providing other forms of payment along with payment of any bank fee.

  We recommend Advance Care Card for 12 month Interest Free Financing.

  We do not bill insurance, but can provide you with documentation of treatment rendered and payment received should you wish to submit that to your insurer. We will accept payment from Flex Spending accounts or Health Savings accounts if the card will process. You are responsible for knowing any requirements or regulations with respect to use of those funds.